• Jan

    Posted on 03 October, 2013

    Customer Service

    On Friday I was on my way home and I remembered that I hadn’t backed up my phone call in writing so I called your office at 5pm (after pulling over to the side of the road!).  I would like to pass on my thanks to the lady that assisted me as your office was just about to close for the week and she stayed behind to attend to me before catching her bus home.

    Most people would have simply said the office was closed and to call back on Monday but she went above and beyond her Customer Service role to assist me. Could you please pass on my compliments to her and also my feedback to her Manager.

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