Frequently Asked Questions

Personal Insurance > Donnellys Serrvices

• Q: Will it cost me more to deal through Donnellys?

  A:

  We earn our income from a mixture of commission payable by an insurer for administration services we provide them when we arrange policies and a broker fee payable by our client for services to them.

  The commission we receive from an insurer does not increase the premium cost to you. Our broker fee is often more than offset by premium savings we can negotiate for our clients which range up to 20% discount.

  Usually the policies we offer contain extra cover benefits which we negotiate on behalf of our clients with our recommended insurers.

  Refer to our Value Proposition to Personal Clients on this website.

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• Q: What happens when I have a claim - do you assist me?

  A:

  We are here to advise you about the best way to proceed with your claim in order to achieve a prompt and fair settlement. You may need advice about some technical cover aspects of your claim which are happy to provide to assist you - free of charge.

  While we only arrange clients' insurance coverage with reputable insurance companies which have demonstrated a high level of claims service, there are times when a claim, or part of it, may be rejected by an insurer for various reasons. Sometimes it is due to their staff's human error, sometimes incorrect or insufficient information supplied or incorrect policy contract wording interpretation.

  That's when it is important to have Donnellys "batting for you" to represent your interests in negotiating the best outcome possible for your claim using our expert technical knowledge of policy contracts and negotiation skills with the insurer's claim management  

  We are on your side ... not the insurer's!

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• Q: What are the advantages of dealing through Donnellys?

  A:

  Professional Advice

  We are obliged to provide you with professionally researched advice so that you can make an informed decision about what policy suits you best.            

  IBNA Marketing Group Buying Power

  We are members of a large national insurance brokers marketing group (IBNA) with combined buying power of over $1Billion premiums so we are able to negotiate quality cover at a lower cost than clients can buy for themselves. The specially tailored IBNA personal and business policies combine the best features of all the policies available in the market into a unique quality package. We consider that the IBNA policies are the best value covers available and mostly recommend them to clients.

  Claims Assistance

  However, our most important function as our clients' broker is to represent them in arranging a prompt and fair claim settlement. We provide clients with initial advice about the best way to proceed with their claim and from then the insurer and /or loss adjuster manage the claim unless there is a dispute. In this event , it is our role to step in and negotiate on our client's behalf to resolve any issues and to achieve the best possible outcome.

  Premium Savings

  Most insurers discount their premiums for Donnellys because of our premium volume and administrative savings through our electronic trading system. This discount is passed on to you and offsets our broker fee. Best Value Insurance

  Profesional Advice

  We aim to provide you with professionally researched advice about the insurance market so that you can make an informed decision about what product from a reliable and secure insurer provides the Best Value.

  Best Value = Quality Cover + Competitive Premium + Secure Insurer

  Errors or Omissions Protection

  For the added protection of Donnellys clients, we have arranged Professional Indemnity Insurance coverage for a maximum claim of $100 million in case we make a mistake in arranging your insurance which causes you a financial loss.

  Professional Association Members

  Donnellys is a member of the National Insurance Brokers Association and we commit to the NIBA code of practice. This code is intended to establish standards of good business practice and service for members in dealings with their clients.

  Dispute Resolution

  We have an Internal Dispute Resolution System within Donnellys to handle any client complaints about our service to them. If a client is not satisfied with our response to a written complaint, they are entitled refer the complaint to the Financial Ombudsman Service for resolution of the dispute.

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