Claims Assistance

We are here to advise you about the best way to proceed with your claim in order to achieve a prompt and fair settlement. You may need advice about some technical cover aspects of your claim which we are happy to provide to assist you as part of our service.

While we only arrange clients’ insurance coverage with reputable insurance companies which have demonstrated a high level of claims service, but there are times when a claim, or part of it, may be rejected by an insurer for various reasons. Sometimes it is due to their staff’s human error, sometimes incorrect or insufficient information supplied or incorrect policy contract wording interpretation.

That’s when it is important to have Donnellys “batting for you” to represent your interests in negotiating the best outcome possible for your claim using our expert technical knowledge of policy contracts and negotiation skills with the insurer’s claim management.

We are on your side always … not the insurer’s!

Claim Forms

Many claim reports can be handled conveniently over the phone without the need to complete any forms which hastens the claims procedure for a prompt settlement or repairs authorisation. So please report your incident to us by phone so we can assist you with your claim.