Donnellys’ Claims Service Commitment

Our team at Donnelly Insurance Brokers are here to advise you the best way to proceed with your claim in order to achieve a prompt and fair settlement.

You may need advice about some technical cover aspects of your claim which we are happy to provide to assist you – free of charge.

While we only arrange clients’ insurance coverage with reputable insurance companies which have demonstrated a high level of claims service, there may be times when a claim (or part of a claim) may be rejected by an insurer for various reasons. Sometimes this is a result of simple staff human error, sometimes incorrect or insufficient information supplied to the insurance company, or incorrect policy contract wording interpretation.

That’s when it is important to have Donnellys ‘batting for you’ to represent your interests in negotiating the best outcome possible for your claim using our expert technical knowledge of policy contracts and negotiation skills with the insurer’s claim management.

We are on your side always … not the insurer’s!

Claim Forms

You will find in our Insurance Services section claim forms available for download to help you get underway swiftly with making a claim. Simply visit the relevant insurance service page (eg Motor Vehicle insurance) to locate the claim form right for you.

If you don’t find a form relevant to your requirement, or you need assistance completing a form, we’d also be delighted if you Contact Us direct to report and discuss your claim in detail.

Many claims can be handled conveniently over the phone without the need to complete any forms. However you may want to download a suitable claim form so you know what information will be required when you phone us to report your claim to us.