• Australia to Face Higher Than Usual Bushfire Risk This Summer

    Posted on 01 January, 2018

    In 2017, Australia experienced a particularly dry winter – the ninth driest on record, to be exact – as such, a senior climatologist with the Bureau of Meteorology has warned that there will be an increased risk of bushfires for the 2017/18 summer season.

    insurance broker adelaide

    Agata Imielska says that the below average soil moisture in the eastern and central parts of Australia, as well as forecasted heatwaves, will see parts of the country falling into a higher risk category this bushfire season.

    Rob Rogers, the deputy commissioner of the NSW Rural Fire Service and Gary Cook, Victoria’s Fire Authority deputy chief officer, both said that although local communities and families are given plenty of education and resources to assist them with fire preparedness, very little of this advice is being actioned.

    “It’s getting the community to take responsibility for the environment that they live in,” Cook said. “The fire agency is only one piece of the puzzle in managing fire…We continue to emphasise the need to have survival plans, to listen to fire danger ratings, so that [the community’s] behaviours start to reflect the information that is put before them, and they know what to do with that information.”

    So, exactly what is that advice?

    Tips for Preparing for Bushfire Season

    Every business and household, especially those with property within a bushfire zone or a high-risk area should have a bushfire plan in place well before summer hits. This should include an action plan that includes the whole family on what should be done, during, before, and after bushfire season, as well as what will happen in the event of an evacuation. This plan should include things like:

    • Keeping gutters clean
    • Keeping equipment, like hoses, rakes, and buckets in easily accessible places
    • Keep track of fire warnings and fire ratings
    • Don’t burn off
    • Ensure any fire hydrants are full and in working order, and that everyone knows where fire safety equipment is stored
    • If a fire is approaching, fill your gutters with water, hose down your garden and the exterior of your home, surround your home inside and out with as many full containers of water as possible
    • If an evacuation warning is issued and you have children, animals or elderly family members with you, get them to safety
    • Review your insurance policies and premiums to make sure you have the financial protection you need if your property is damaged in a fire

    Don’t wait until it’s too late to update your insurance policy.Many insurers now provide an extra cover feature which protects against a declared catastrophic event such as a bushfire. This extra cover is provided to meet the increased cost of repairing or rebuilding homes due to a labour and materials shortage resulting from high demand with a large number of claims. If you live in a high-risk bushfire area check your policy to ensure you have this extra cover feature.

    To find out what coverage is included in your home and contents insurance policy, or your business premises insurance, talk to your experienced insurance broker at Donnellys today.

    For extra guidance on what to do to prepare your property and family this summer, make sure you visit your state’s fire authority for guidance and put their suggestions into action.

    New South Wales, Victoria, Queensland, South Australia, Western Australia, Australian Capital Territory, and Tasmania.

  • New Mandatory Data Breach Notification Rules in Australia

    Posted on 04 December, 2017

    In February 2018, a new mandatory data breach notifications scheme will come into effect in Australia, with a number of companies being required to notify customers, as well as the Australian Privacy Commissioner of any data breaches.

    new data breach notification laws

    This new policy makes holding the appropriate cyber attack insurance more important than ever, especially considering new research has shown that small businesses are just as exposed as larger corporations to cyber attacks.

    For instance, in 2016 alone, the Australian Cyber Security Centre (ACSC) reported that approximately 90 per cent of small Australian organisations experienced a cyber threat or data breach, with 58 per cent of these attacks proving successful. These results have increased significantly when compared to data from previous years.

    The Cost of Cyber Security Breaches in Australia

    Regardless of how secure your network is, small businesses do have the risk of falling victim to a ransomware attack or a data breach. This can impact your business in a variety of ways and can come with a number of associated costs, including:

    • IT forensic costs
    • Customer notification costs
    • Increased costs of working
    • Legal defence costs
    • The costs associated with a loss of customers, due to lack of trust

    Data breaches can also have a negative effect on your business’s image and reputation, which can influence your future earning potential.

    Large-Scale Data Breaches in Australia

    In the last year, Australia, and the world has been hit with a series of major ransomware attacks, which have affected both big and small businesses alike.

    The latest cyber attack to hit Australian shores has seen 50,000 Australian personal records, including full names, passwords, IDs, contact details, credit card details, and even confidential salary information become vulnerable.

    In what appears to be one of the country’s largest data breaches, second only to the leak of information on 550,000 blood donors last year, a whopping 48, 270 Australian employees from several government agencies, banks and utility organisations have had their personal information left accessible as a result of a misconfigured Amazon S3 bucket.

    Thanks to this third party misconfiguration, the likes of AMP, UGL and even the Department of Finance have been affected. The identity of the responsible third party is unknown, but the breach was reported to the ACSC, allowing all of those involved to start working on a fix.

    “Once the Australian Cyber Security Centre (ACSC) became aware of the situation, they immediately contacted the external contractor and worked with them to secure the information and remove the vulnerability,” a spokesperson for the ACSC’s parent agency said.

    “Now that the information has been secured, the ACSC and affected government agencies have been working with the external contractor to put in place effective response and support arrangements.”

    This is just one example of the vulnerabilities and risks that are faced by countless Australian businesses. It is hoped that the new mandatory data breach notification laws will help the relevant Australian authorities crack down on cyber threats to businesses, while also minimising the effect of such breaches.

    However, holding an appropriate cyber attack insurance policy is an absolute must for any business, as the costs of a successful cyber attack can be crippling. To learn more about how you can protect your businesses finances through the appropriate insurance schemes, contact Donnellys today!

  • Important Investment Property Insurance Tips

    Posted on 06 November, 2017

    A large number of Australians are attracted to the residential property investment market because of the substantial financial returns that are well within reach in this relatively safe environment.

    residential investment properties

    This is largely because the property market is considered a wise investment when compared with traditional investment options that can’t match the leveraged growth potential of residences in prime locations over a prolonged period of time.

    Residential property investors often use their properties in one of the following three ways:

    • For their own use as a holiday house.
    • As a full-time rental property for suitable tenants.
    • As a part-time seasonal rental and for their own use on a part-time basis when it’s not rented out.

    Extra Insurance Coverage for Property Investors

    When a property is being used for any of the above-listed purposes, investors need to be aware that a standard home policy might not provide the coverage they need for proper protection.

    Some common exclusions for investment properties in standard home insurance policies include:

    • If the property is left unoccupied without approval from the insurer for longer than the standard period of time defined in the owner’s policy, the cover will automatically be restricted to a basic level.
    • If the property is leased full time to tenants, then a standard home policy does not cover certain risks relating to the tenant’s occupancy. Some examples of this are: Default of Rent, Deliberate or Malicious Damage, Theft by the Tenant, and Tenants’ Pet Caused Damage. For proper protection, these specific risks will need to be insured under a Residential Landlords’ policy.
    • If the property is leased on a part-time basis to tenants for short stays, particularly during peak tourist seasons, many landlord insurers will not cover the owner for tenant-related claim events. However, cover for these types of risk is available for the short term through specialist landlord insurers, such as Rent Default. This cover can also provide protection for additional risks like drug-related cleanup and garbage removal.

    As you can see, securing the right investment property insurance involves a lot, which makes undergoing this task by yourself difficult. Donnellys have been guiding residential landlords through this process for more than 40 years. Contact us for assistance in obtaining the best value residential landlord property insurance today!

  • Insurance Traps and Tricks to Watch Out For (Part Two)

    Posted on 28 September, 2017

    As we discussed in Insurance Traps and Tricks to Watch out For (Part One), insurance policies are sometimes marketed to sound better than they actually are. In the second instalment of this two-part series, we’re going to look at common tricks employed to make you think you’re saving money, as well as some common traps that can mislead bicycle owners.

    Common insurance policy exclusions

    Insurance Policy Prices

    You know the old saying, “you get what you pay for”? Well, when it comes to insurance policies this is usually the case!

    Cheap Premiums

    Cheaper premiums usually mean that the insurer is cutting costs somewhere. When you purchase a policy with premiums that are much cheaper than you originally expected, it usually means your policy will have more exclusions than other more expensive ones.

    Another way an insurer can make the lower premiums justifiable to their bottom line is by increasing the cost of your excess in the event you need to make a claim. This means that despite the low premiums, you could end up spending more on your excess or paying for coverage gaps in your policy if you need to make a claim.

    Online Discounts

    More often than not, when you see high profile insurance companies offering generous online discounts, these discounts are only applicable for the first 12 months of the policy. This means that once your first year is up, your premiums will automatically tick back over to the company’s standard, higher-cost rates.

    When taking advantage of these discounts, you’re also taking the risk that the cover might not encompass as much as you might expect, which is why we recommend consulting with a broker before purchasing an insurance policy.

    Changing your insurance to a different provider once your initial 12-month contract is up to save money creates extra work and stress for yourself. And if you discover you weren’t covered in the event of a claim, how are going to know next time you won’t fall for the same type of “fine print traps” contained in policies sold directly to unsuspecting customers. Checking policy covers and exclusions yourself can help if you have the time and know-how. But how do you check how good the cover is when you can only check what cover is included and excluded in the policy without having the skill and training to know what important coverage words are missing? Being your own insurance broker can be very costly in the long-run!

    Insuring Your Bike

    If you’re insuring your bicycle, make sure you’re aware that a lot of policies will have a limit on the value you can claim if your bike is stolen from your property. Standard home insurance policies also won’t offer coverage if the bike is damaged or stolen in an accident or a competition away from the home unless you pay extra for a policy extension. 

    Why Choose Donnellys?

    Working with an insurance broker from Donnellys comes with a host of benefits, the most beneficial one being that we’ll be working with you, not for the insurance companies. This means we’re looking out for your best interests first and foremost. Another great part of working with an insurance broker is that we’ll take the stress out of making a claim, as we’ll handle all the nitty gritty and argue your case in disputes on your behalf.

    We also offer easy monthly payments so don’t be persuaded by direct insurers to accept less cover for the convenience of their monthly payment offer online.

    Want to learn more about how we can help find the best insurance coverage for your needs? Get in touch today!

  • Insurance Traps and Tricks to Watch Out For (Part One)

    Posted on 21 August, 2017

    Sadly, not all insurance policies are created equal, and there are many fine print traps to be aware of and tricks that marketers will use to make even the worst policy sound perfect.

    insurance traps and tricks

    Here, we run you through some of the insurance traps you should watch out for when selecting your home and contents insurance, and your car insurance.

    Home and Contents Insurance

    Donnellys can help ensure you don’t get caught out by any of the following home and contents insurance traps.

    Common Exclusions

    Upon close inspection, a lot of home and content insurance policies, especially the cheaper ones, don’t actually cover as much as you might expect.

    For example, your jewellery might not be covered at home under certain budget policies, or cover might be capped at only a few thousand dollars against theft. But what about accidental loss as this is not covered unless you have the right cover! Certain insurers’ marketers might mislead you with their advertising into thinking you have cover for jewellery and other personal items away from home but you have no cover at all away from home unless you buy extra cover.

    What Happens if You Go On an Extended Holiday?

    Did you know that most home and contents insurance policies have a 60-day holiday limit? This means that if you head out on an extended holiday, of more than 60 days and don’t notify your insurance company, you won’t be fully protected against all of the risks covered included in your policy, such as break-ins.


    If you have spare room at home and are following a worldwide trend like AirBNB rentals to earn some extra money from short term tenants, you need to be aware that all home policies have a legal liability exclusion for business activities causing injury or property damage. Also, your policy might not cover tenant caused damage to your home. Some insurers will insist you buy a Landlord policy which fixes some problems but creates others, some will insist you buy a Business policy to get full coverage and some insurers have a specific policy tailored for bed and breakfast places. Check with your insurer or insurance broker what is covered by your policy.

    Car Insurance

    Finding the perfect car insurance can be tricky, but picking up on all of the fine print in car insurance policies can be even harder. Here are some of the more popular traps in policies from some car insurance providers.

    How You Use Your Car

    If you decide to use your car outside the parameters of what’s considered personal use, you’ll need to talk to your insurer and upgrade your cover to a business policy, otherwise, you won’t be properly covered. So, if you’ve decided to earn some extra money on the weekend by becoming an Uber driver, but if you haven’t checked your coverage, any insurance claims for damage to your car or someone else’s made to your insurance company might be rejected.

    If You Have a Car Accident

    If you’re involved in a car accident, you’re usually only deemed not responsible is only if your car is hit while it’s parked or if someone runs up the back of you, and the responsible party can be identified. If your accident doesn’t fit within these boundaries, your no claim bonus will most likely be penalised.

    But most insurance policies provide a protected no claim bonus option in the event of an at fault claim, which is available at an extra cost and will insure your loss of two year’s no claim bonus and so avoid increased renewal premiums for next two years.

    If Your Car is Financed

    If you are not eligible for a brand new car to replace an older one in the event of a total loss (new for old cover is usually only within 2 years of car purchase) then sometimes you might owe a finance company more money than the claim value of the car if it has depreciated quickly, amounting to thousands of dollars.

    However, you can purchase Finance Gap cover to protect you for up to 75% of the extra amount due to be paid to your lender. But, keep in mind that the amount you receive will be dependent on the insurer’s assessed write-off value of the car. The good news is that at Donnellys this extra cover is usually included at no extra charge.

    Here at Donnellys, we believe that comparing individual policies is sometimes like comparing an apple with an orange, especially since it’s hard to tell whether the apple is rotten inside until it’s too late. We’ll take the stress out of choosing an insurance policy by doing the research for you, and presenting you with only the highest quality fruit.

    Contact us today to learn more about what you can really expect out of your home and contents insurance, and your car insurance policies.

  • What’s the Value in General Insurance Comparison Websites?

    Posted on 18 July, 2017

    There is a proliferation of Insurance Comparison websites available online. To the average consumer, they appear to be a good source of information to select insurance cover – but beware!

    beware of dodgy comparison websites

    Mostly these Comparators only compare a fraction of the market and some sites are actually owned by the insurance companies they’re supposedly comparing which creates an obvious conflict of interest.

    Australia’s leading consumer advocacy group, CHOICE has recently published an article, “Comparing the Comparers”. Author Jodi Bird states “Compare the Market is owned by Budget Holdings Limited (BHL). BHL, in turn, owns insurance Auto and General, the parent company of brand names like car insurer Budget Direct. Seven out of the 10 car insurers listed on the site are owned by Auto and General so it’s no surprise that in a mystery shop of car insurance quotes, five out of the seven brands were Auto and General Insurance brands.”

    Most large insurers are reluctant to participate in online Comparator sites because they focus on price and not coverage or security through claims paying capacity. So Comparator websites can give smaller competitors a foot in the door to the market through large commissions paid to the comparator owners.

    Donnellys has access to an extensive policy comparison online tool which compares up to 200 policy features, conditions and exclusions and includes a great majority of the market players. We can provide this report obligation-free to people wanting comprehensive information about the products available from the whole range of insurers or if they want a second opinion about their existing cover’s quality.

    We also provide an easy to follow a report on our website: http://www.donnellys.com.au/documents/ so you can see for yourself how the likes of Budget Direct’s policies compare with others available and what coverage you might be missing out on insuring with them.

    But comparing individual policies is sometimes like comparing an apple and an orange and also you don’t know if the apple is rotten inside until it is too late!

    The most important factor to consider when buying a policy is Claims. Only a licensed insurance broker can legally provide claims assistance to their clients as their agent. A broker can represent clients in negotiations with an insurer over fine print technicalities to achieve a prompt and fair settlement.

    Check Donnellys’ online testimonials about what many clients have appreciated about our claims service for them.

  • Does Your Cyber Insurance Cover Events Like the WannaCrypt Ransomware Attack?

    Posted on 30 May, 2017

    In the wake of the global WannaCrypt Ransomware attack, businesses are scrambling to assess their vulnerability to cyber threats and to make sure staff are aware of the risks posed by suspicious emails.

    The virus that crippled businesses from across the globe from mid-to-late May locked up more than 200,000 computers in more than 150 countries.

    Purchase cyber insurance from donnellys

    *Countries affected by WannaCrypt Ransomware

    Companies in Australia, Europe and Asia were particularly vulnerable to the cyber attack, and it’s estimated the recuperation costs could be in the billions of dollars.

    While a number of large, international companies fell victim to the ransomware, the biggest at-risk group was small-to-medium businesses with out-dated equipment.

    global cyber attack sparks debate over cyber insurance policies

    *A screen shot of the message received once a network had been infected

    It’s since been revealed that this particular virus was created using leaked NSA data. Thankfully, a 22-year-old researcher from the UK was able to strike down the first spread of attacks with one simple trick.

    One of the web domains used by the hackers wasn’t registered, so by simply paying a $10.69 registration fee for the site, he was able to take control of the domain and track how the ransomware was spreading.

    However, this malware or similar malware could still pop up, so it’s essential you take all of the necessary steps to protect your business.

    How Can You Tell If Your Business is at Risk of an Attack?

    1. Is your Microsoft Windows fully up to date, with all the recent patches loaded and installed?
    2. Is your anti-virus and anti-malware software operating properly and fully up to date?
    3. Do you have sufficient Cyber Insurance to respond if something does get through and affect your computer? This is particularly important, as you’ll need help unravelling the impact of the virus, and you may also need help if your business is closed while this happens.
    4. Ensure everything is up to date and that you are fully protected – and fully backed up!

    Vicious malware is becoming more prevalent in our online-based world, so make sure you’re properly protected with cyber insurance from Donnellys.

  • How Can an Insurance Broker Improve the Claim Process?

    Posted on 18 May, 2017

    Have you ever had to make an insurance claim before? If you have, you probably know that it’s a daunting process, which is often approached with trepidation by the majority of policy holders.

    An insurance claim is often made in a moment of stress (you might have just crashed your car, or you might have been robbed or had hailstones damage your home), and if you don’t know your rights, and the ins and outs of your insurance policy, how do you know the insurance company is looking out for your best interests?

    Sadly, you don’t.

    A lot of insurance policies have shades of grey and can be interpreted in more than one way, which is why having a qualified middle man involved in the claim process is a smart move.

    What are the Benefits of Having an Insurance broker Lodge Your Claim?

    Working with an experienced insurance broker comes with a number of benefits, especially when it comes to getting the best possible results from your insurance claim.

    • Your broker has priority access and can lodge the claim on your behalf.
    • Your broker knows the policy and the benefits and will ensure that you are getting the maximum from your policy.
    • Your broker deals with claims every day. They understand policy wording and that there are many shades of grey. Claims officers interpret the wording to make their claims decisions. A broker is often able to offer another interpretation of the policy wording resulting in a completely different outcome.
    • Your broker has access to a vast network of people within a number of insurance companies, so we have the contacts required to have decisions reviewed if required.
    • Your broker is available to meet with you face to face to lodge or discuss a claim.
    • In the event of a claim not being accepted, your broker can take the time to explain and help you understand why a policy will not respond in certain circumstances.
    • Unlike Insurers, your broker does not have Average Handling Times for each of their phone calls. They have all of the time that you need to guide you through the claims process.

    Case Studies Where Donnelly Insurance Brokers Improved the Claim Process/Outcome

    When a professional insurance broker handles your insurance claim, they’ll be better equipped to achieve the desired results, which is illustrated below.

    Scenario One

    A Donnelly’s client was involved in a motor vehicle accident where the insurer deemed them at fault for third party damages. Once advised of this outcome, a member of our team contacted the claims department to discuss why their liability determination was incorrect.

    We supported our argument by referring to the relevant sections of the Australian Road Rules and were able to get the insurance company’s original decision overturned. The claim was re-recorded as a Not at Fault Claim with no impact on our client’s No Claim Bonus, plus the excess that our client had already paid was refunded.

    Scenario Two

    A client who had been told by their insurance company they would need to contribute to the cost of repairs after their roof was damaged by hail in a storm approached us to assist with their claim. The insurer claimed that that the roof in question was more than 50 years old and had suffered wear and tear. However, upon review of the builder’s report, we argued that while the roof had been subject to normal wear and tear, it was perfectly sound prior to the storm.

    The insurer then overturned their decision and covered the full costs of the roof repair.

    Scenario Three

    A Car that was less than three years old was written off in an accident. Under their insurance policy, our client should have been entitled to a new replacement vehicle. However, since the vehicle model had been discontinued, the insurer advised that the settlement would be based on a Market Value Settlement.

    Our client was understandably upset with this decision, as it would have seen them suffering a sizeable loss. We negotiated on our client’s behalf and were, fortunately, able to get the decision reviewed. Our client ended up with a new replacement vehicle of the same make and a comparable model.

    Scenario Four

    An insurer denied a claim for a damaged laptop under a home insurance policy that covers contents worldwide because the total length of our client’s journey exceeded the 180 days’ time limit under their policy. However, we sought a review of this because the damage occurred within the 180-days period.

    The claim denial was overturned and the client received a new laptop.

    If you want to make sure your insurance claim process is as smooth as possible, talk to Donnelly Insurance Brokers today!

  • Do You Need Renters Insurance?

    Posted on 19 April, 2017

    Did you know that two out of three Australians who are renting their home don’t have contents insurance and even less people have cover for their rent?

    insurance for renters

    Without adequate insurance, could you afford to replace your belongings if there was a fire at your home, or if someone broke in? Could you afford to replace your laptop, TV, furniture, clothing, gaming consoles, jewellery, appliances/white goods, and everything else you own all in one go?

    Even if you could afford it, would you want to fork out that much cash?

    What would happen if your house burnt down and that fire spread to the house next door? Would you be able to cover the cost of their damage, and personal liabilities if people got injured in the fire if it is due to your fault?

    If you’re forking out a large chunk of your pay cheque each week to pay your rent, what would you do if you got sick, or were injured and couldn’t work? Would you be able to pay your rent?

    These questions are confronting, but they’re also incredibly important. While many of us watch the news each night and hear about house fires, robberies and accidents, most of us adopt the ‘it will never happen to me’ attitude – but what if it did?

    Even if your landlord covers the building insurance, they don’t cover you for any of the cases listed above. This is why every renter needs to think about taking out a rental insurance policy. Keep in mind, however, that a comprehensive package protects more than just your physical belongings; it should also include legal liability cover, and sick leave coverage.

    Introducing Donnelly Insurance Brokers 3-way Cover Package for Renters

    We understand how important it is for renters to protect their assets, and to be prepared for if something bad does happen, which is why we’ve put together a comprehensive Home Renters’ 3-way Protection cover with our authorised distributors. This policy includes:


    1. Rental protection: to ensure you can keep a roof over your head if you can’t work due to an accident or sickness. Plus, you can add cover for your other regular living expenses to protect your family’s lifestyle.
    2. Home contents comprehensive cover: either at the insured place of residence, or away from home
    3. Legal liability cover: will protect you financially from injury to someone else, or damage to other people’s property should something be your fault. For example, if your BBQ cooking starts a fire which spreads to your neighbours’ property, you’ll be covered for damages to their property and if they get injured in the fire.

    If you want to protect your way of life with pay-by-the-month insurance, visit www.donnellys.com.au, or talk to one of our insurance brokers today on

    (08) 8236 7777.

  • How Does Your Insurance Compare?

    Posted on 30 March, 2017

    Have you ever wondered how your car and home insurance policy compares to other providers? If you’ve ever gone out and got quotes from multiple insurance companies and compared their prices and overall coverage you’ll probably already know that insurance policies are very complex documents to read and they vary greatly between providers.



    This is why knowing your options, and understanding exactly what it is you’re purchasing when it comes to your home and contents, and car insurance is so important. But, purchasing insurance isn’t exactly fun, and finding the time to compare all of the products on the market is incredibly time consuming; that’s where we come in.

    And the icing on the cake is that your broker will be able to represent you at claim time to assist with advice to obtain a hassle-free, prompt and importantly a fair payment settlement – instead of battling through this process on your own at the mercy of a corporate claims department.

    How Do Brokers’ Policies Compare?

    Brokers that specialise in personal insurance can often negotiate additional coverage benefits with leading insurers because of the broker’s high volume buying power on behalf of their clients. For example, Donnellys who have been specialising in personal insurance broking for over 40 years in SA can offer a comprehensive car insurance policy which includes cover for non-standard accessories automatically, Replacement of car as New if written off in first 3 years ( 4 years for luxury cars ), finance interest debt coverage, loan vehicle cover and much more that is often not available directly from the same insurer.

    The same goes for your home policy with a choice of standard cover or executive style which is much more comprehensive in its coverage. Not all insurers offer the executive style of policy and those that do often offer restrict cover to avoid claims. One special benefit that Donnellys can offer clients mechanical and electrical breakdown of machines that are up to 15 years old, which is not available from insurance providers directly.

    It’s not uncommon for insurance suppliers to provide the bare minimum coverage in order to keep their price competitive and offer one-time incentive offers which disappear on expiry of the first year term. Insurers selling direct have no legal obligation to consider your protection needs and also legally they cannot compare other polices in the market – so it is buyer beware!

    To get a better idea of how policies compare to others on the market, you can view Donnellys Comprehensive Car Insurance Market Guide here, and their Accidental Damage Home and Contents Insurance Market Guide here which is available free of charge.

    What does it cost to use a broker’s services?

    The idea that it must cost more to buy insurance through a middleman does not apply to insurance brokers. Insurers include an administration expense into their premium calculation for their staff to perform the service to customers or alternatively pay a commission to brokers to handle the transaction electronically on their behalf.

    Not all brokers handle personal insurance as they often prefer larger business accounts but Donnellys welcome all personal insurance enquiries. Donnellys charge a small fee for their service but in most cases this is offset by special discounts negotiated for their clients.

    When you consider that you can get professional broking advice to make sure you get the right policy at the right price and claims assistance to make sure your claim is paid correctly and efficiently, why would you try to be your own broker without any training or knowledge of insurance contract law?

    As a result of the recent hail storm in Adelaide, a client sustained major roof damage with an estimated claim cost of $35,000 to replace the half damaged part of the roof. Donnellys claims expert noticed that there was in fact damage to two-thirds of the roof so we argued that the whole roof should be claimable.

    As a result of our intervention, our client will have a new roof constructed at no expense to them for a total replacement cost of $70,000!

    Donnellys will welcome your enquiry about any personal insurance policy.

    Refer to our website: www.Donnellys.com.au.

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